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Frequently Asked Questions

Where do you deliver to

We deliver roses to most of the Melbourne metropolitan area. For more specific delivery information, please refer to our delivery page.

Do you offer same day shipping

Due to the limited availability of premium quality roses, we cannot offer same day delivery. All our flowers are pre-ordered daily to ensure the freshest roses and flowers are used in our products.

What is the estimated delivery time

Generally, we deliver between 9am and 5pm, Monday to Friday.

Do you deliver flowers on weekends

For weekend delivery, please send through a special request outlining the product required and delivery details. We will reply to your request with a custom quote. Weekend delivery will incur additional delivery fees.

What if nobody is home to accept delivery

It is important to provide the mobile phone number of the recipient, so we can contact them regarding delivery if nobody is home. In the event delivery can not be made, a re-delivery fee will apply.

Are there places you cannot deliver flowers to

We can deliver to all residential homes and businesses. We cannot deliver to Post Office boxes, prisons and some hospital departments such as ICU (Intensive Care Units). Deliveries to general hospital wards are fine.

Apartment Deliveries

We will need to contact the recipient prior to dispatching orders to apartments or secured unit blocks. We will not leave flowers, especially Roses unattended in a lobby or mail room. We will always arrange a suitable delivery time with the recipient if flowers cannot be left safely. We never disclose the nature of the delivery.

What payment methods do you accept

We accept VISA and Mastercard credit cards. We also accept payment through PayPal.

Are my credit card details safe

Yes. All orders placed through Jardins website are encrypted and processed through a third party Merchant Gateway. We do not see or store your credit card details. Furthermore, our e-commerce software is PCI compliant.

Can I send flowers anonymously

Yes. Just leave a note in the comments box during checkout.

What is the typical vase life of your flowers (min 7 days)

There are many factors which influence the product life of flowers, including rose breed, room temperature and maintenance. Your flowers should last a minimum of seven days. Under optimal conditions, flowers can last for two weeks or more. For more information, see our page on caring for cut flowers.

How do I care for my flowers

We have detailed information on caring for cut flowers

How can I display my roses

Your roses are delivered in Jardins Signature Box which contains a water reservoir and a special florists foam called an oasis. You can use Jardins Signature Box to display your roses. Arranging your roses in a vase is optional.

Do you deliver Condolence & Funeral Flowers?

The Jardins range of boxed roses are also suitable bereavements and sympathy occasions. If someone close has passed away you can send the family boxed roses as a sympathy tribute. You can also add a card message with your order offering your condolences to the family. White roses are always a preferred choice and we recommend Tranquility since it is all white and is unlikely to offend any cultures or races. For more sympathy and funeral flowers you can browse the range online at Australia's largest collection of funeral flowers here.

What types of roses do you use

As roses are seasonal and supply and demand varies, we don't limit ourselves to any one rose cultivar. We hand pick all our roses from Melbourne's fresh flower markets and flower farms. We select the freshest available flowers which feature large blooms and pleasing colours.

My question is not here

If you have a question that is not addressed on this FAQ page, please contact us directly through our contact page